Bruce is responsible for future capacity and online fulfilment planning across the John Lewis National Distribution Network. He has worked in John Lewis Distribution since 2008 and during his tenure has experienced in person the business changes required to support the unprecedented growth of online sales and the expansion of the selling branch network.
Prior to transferring to Distribution, he spent the first 26 years of his career on the retail side of John Lewis, and was a member of the Steering Group in a number of branches, including the flagship in London’s Oxford Street. With a wealth of knowledge and experience covering retailing and logistics, Bruce has witnessed first hand how John Lewis has evolved to meet rapidly changing customer expectations and develop into the successful omni-channel business that it is today.
Topic: The evolving supply chain and why it may be retail’s biggest game changer
- Responding to the speed of change
- Building an efficient and flexible solution
- Planning for peak demand
- Proposition – What is really important to online customers
- Future challenges