Ross spent five years in retail management leading a variety of stores throughout Australia. While studying his Masters Degree Ross also lectured and tutored part time for the University of Technology, Sydney. He spent two years as the Training and Development Manager for a large call centre in North Sydney and also has been a successful consultant and coach running his own business for over 20 years.
Topic : Building a Retail Culture for Success
- The power of culture
- A.D.A.P.T. – the steps to creating a retail culture
- Aligning culture to strategy
- The do’s and don’t’s culture in retail
- Reaping the rewards of an aligned retail culture