MAIN STAGE PROGRAM

Full Schedule

Wednesday, Feb 28 – Day 1

2018-02-28 9:15am 2018-02-28 9:20am Australia/Melbourne Inside Retail Live Opening address MCEC Melbourne

9:15am - 9:20am
Opening address

2018-02-28 9:20am 2018-02-28 9:55am Australia/Melbourne Inside Retail Live Retail 2018: State of play MCEC Melbourne

9:20am - 9:55am
Retail 2018: State of play

Hear the former Edcon and Myer boss talk global retail influences and best practice. Find out how Australian retailers compare and what leaders need to know about the ever-changing retail world.

2018-02-28 9:55am 2018-02-28 10:30am Australia/Melbourne Inside Retail Live PANEL: How can retailers survive the new world trading environment? MCEC Melbourne

9:55am - 10:30am
PANEL: How can retailers survive the new world trading environment?

  • What’s weighing on discretionary spending among consumers?
  • What’s going to happen to the labour market over the next 12 months that may strengthen consumer sentiment?
  • How are retailers responding to the economic environment – pricing/discounting etc?
  • International entrants – is this the new normal?
  • How can a retail business win among the “difficult trading conditions”.
2018-02-28 10:30am 2018-02-28 10:45am Australia/Melbourne Inside Retail Live JD.COM – China and beyond MCEC Melbourne

10:30am - 10:45am
JD.COM – China and beyond

JD.COM is the largest retailer in China both online and offline. Winston will address the audience on JD.com’s business model in China and the business’s global strategy.

2018-02-28 10:45am 2018-02-28 11:25am Australia/Melbourne Inside Retail Live Time for a break! MCEC Melbourne

10:45am - 11:25am
Time for a break!

Check out the Retail Theatre, Roundtables, exhibitors and more! Don’t forget to hit up the Food areas for some morning tea.

2018-02-28 11:25am 2018-02-28 11:40am Australia/Melbourne Inside Retail Live Innovation in retail MCEC Melbourne

11:25am - 11:40am
Innovation in retail

What is innovation and how has it changed in Australian retail over the last year? Jerry will pinpoint what aspects retailers should focus on in the year ahead and discuss how to become a more innovative organisation. He will also answer the question: who is innovating well?

2018-02-28 11:40am 2018-02-28 12:20pm Australia/Melbourne Inside Retail Live PANEL: Is retail disruption more hype than substance? MCEC Melbourne

11:40am - 12:20pm
PANEL: Is retail disruption more hype than substance?

 

  • What is real disruption in retail and what is just flashy with no real customer value?
  • What is real customer value in retail and how do we derive this?
  • Are we seeing a divide between shoppers and buyers in retail?
  • The future of AI and VR in the retail environment? What does the curve really look like going forward?
  • Are we at the end of channels in retail,  The birth of the retail “ecosystem?

 

2018-02-28 12:20pm 2018-02-28 12:45pm Australia/Melbourne Inside Retail Live Top 3 lessons from a leading US retailer MCEC Melbourne

12:20pm - 12:45pm
Top 3 lessons from a leading US retailer

Revlon’s new CTO will discuss:

  • Understanding the key points in evaluating new customer technologies
  • Immersive and engaging technologies that support omni-channel
  • Examples of where retail is integrating RFID, IoT and social platforms for shopping
  • Building a digital enablement investment technology portfolio
  • Organising for a culture of technology innovation
2018-02-28 12:45pm 2018-02-28 2:05pm Australia/Melbourne Inside Retail Live Lunch MCEC Melbourne

12:45pm - 2:05pm
Lunch

What’s on? Think complimentary lunch, Roundtables, Retail Theatre, massages, makeovers and more! Make sure you make your way around the expo floor.

2018-02-28 2:05pm 2018-02-28 2:35pm Australia/Melbourne Inside Retail Live It’s a REALLY bad time to be boring MCEC Melbourne

2:05pm - 2:35pm
It’s a REALLY bad time to be boring

Steven Dennis was the Senior Vice President of Strategy for Neiman Marcus. He now consults retail and luxury brands on growth strategy and writes for Forbes about retail in the modern era, often lamenting the fall of department stores in the US.

 

This session will focus on:

  • Why physical retail is not dead, but definitely different
  • The future of retail will not be evenly distributed; what does that mean for you?
  • A few inconvenient truths about e-commerce
  • Why out-Amazoning Amazon won’t work
  • 7 steps to creating a more remarkable customer experience.
2018-02-28 2:35pm 2018-02-28 3:10pm Australia/Melbourne Inside Retail Live PANEL: Is the marketplace boom sustainable? MCEC Melbourne

2:35pm - 3:10pm
PANEL: Is the marketplace boom sustainable?

In recent years, more and more retailers have signed up to sell through marketplaces. Now they’re launching their own. Has this led to an oversupply of marketplaces? If so, what does that mean for marketplaces, retailers and the brands that supply them?

2018-02-28 3:10pm 2018-02-28 3:30pm Australia/Melbourne Inside Retail Live FIRESIDE CHAT: Achieving a Turnaround in Retail: Lessons from the coal face MCEC Melbourne

3:10pm - 3:30pm
FIRESIDE CHAT: Achieving a Turnaround in Retail: Lessons from the coal face

Phil has been integral in taking Fusion Retail Brands into a new phase of growth, culminating in its acquisition by Australia’s leading footwear company Munro Footwear Group in 2016-17.

2018-02-28 3:30pm 2018-02-28 4:00pm Australia/Melbourne Inside Retail Live Time for a break MCEC Melbourne

3:30pm - 4:00pm
Time for a break

Grab a coffee or a cheeky wine and chat with our exhibitors.

2018-02-28 4:00pm 2018-02-28 4:30pm Australia/Melbourne Inside Retail Live International: How the typical scaling model leads to awkward international/channel conflicts and how to manage it MCEC Melbourne

4:00pm - 4:30pm
International: How the typical scaling model leads to awkward international/channel conflicts and how to manage it

  • International’s ‘traditional’ scale model happened
  • The mess that causes when you try to go direct internationally
  • The major players…
  • The common problems…
  • The common opportunities.
2018-02-28 4:30pm 2018-02-28 4:50pm Australia/Melbourne Inside Retail Live The future of work: looking ahead MCEC Melbourne

4:30pm - 4:50pm
The future of work: looking ahead

Bye. Buy. Yesterday: Hello new world!

  • The perfect storm
  • 5 big emerging technologies
  • Flounder or flourish
  • Building enduring skills
4:50pm Australia/Melbourne Inside Retail Live GIVEAWAY $1000.00 MCEC Melbourne

4:50pm -
GIVEAWAY $1000.00

2018-02-28 7:00pm 2018-02-28 11:30pm Australia/Melbourne Inside Retail Live INVITE ONLY: 2018 Top 50 in E-commerce Launch Party MCEC Melbourne

7:00pm - 11:30pm
INVITE ONLY: 2018 Top 50 in E-commerce Launch Party

Internet Retailing’s Top 50 launch party celebrates the annual Top 50 People in E-Commerce report, recognising the biggest and brightest talents in Australia’s e-commerce industry.

Please contact [email protected] if you are interested in attending the Top 50 in eCommerce Launch Party.

Thursday, March 1 – Day 2

9:10am 9:45am Australia/Melbourne Inside Retail Live Don’t trust the consumer MCEC Melbourne

9:10am - 9:45am
Don’t trust the consumer

Adam kicks off the day by sharing his thoughts on why putting the consumer at the heart of your business is wrong.

 

Expect to find out:

  • Why the obsession with consumer understanding may be limiting growth
  • Can you humanise a business with robots?
  • Why making it hard for the consumer is a good thing
  • There’s a better way.
9:45am 10:05am Australia/Melbourne Inside Retail Live TBA: Stay tuned! MCEC Melbourne

9:45am - 10:05am
TBA: Stay tuned!

10:05am 10:35am Australia/Melbourne Inside Retail Live Building cultural capital MCEC Melbourne

10:05am - 10:35am
Building cultural capital

  • Beyond obsession, Customer Empathy as a business priority
  • The importance and role of conspicuous creativity
  • Just what entails a valuable and differentiated experience at retail
  • The resurgence of the experience economy and the measure of experience as a business metric
  • How building cultural capital through creativity delivers commercial advantage.
2018-03-01 10:35am 2018-03-01 11:O5am Australia/Melbourne Inside Retail Live Time for a break MCEC Melbourne

10:35am - 11:O5am
Time for a break

Check out the Retail Theatre, Roundtables, exhibitors and more! Don’t forget to hit up the Food areas for some morning tea.

2018-03-01 11:O5am 2018-03-01 11:30am Australia/Melbourne Inside Retail Live Human-driven personalisation doesn’t scale MCEC Melbourne

11:O5am - 11:30am
Human-driven personalisation doesn’t scale

In this keynote global Emarsys CMO Allen Nance will explore how data science, machine learning, and artificial intelligence will revolutionise the marketer’s role leading to what he describes as a creative renaissance. The keynote is actionable and tangible. Real-world examples, not fancy algorithms.

2018-03-01 11:30am 2018-03-01 12:05pm Australia/Melbourne Inside Retail Live PANEL: Marketing for sustained brand growth – the balancing act between local and national marketing MCEC Melbourne

11:30am - 12:05pm
PANEL: Marketing for sustained brand growth – the balancing act between local and national marketing

  • Marketing’s role in driving brand growth
  • The importance of growing brand awareness at the national level
  • How local store marketing drives top-line results
  • What marketing can’t fix – the importance of customer experience
  • What’s the right balance between national and local spend?
2018-03-01 12:05pm 2018-03-01 12:25pm Australia/Melbourne Inside Retail Live Converting followers to dollars MCEC Melbourne

12:05pm - 12:25pm
Converting followers to dollars

2018-03-01 12:25pm 2018-03-01 12:50pm Australia/Melbourne Inside Retail Live The Swisse story MCEC Melbourne

12:25pm - 12:50pm
The Swisse story

2018-03-01 12:50pm 2018-03-01 2:10pm Australia/Melbourne Inside Retail Live Lunch MCEC Melbourne

12:50pm - 2:10pm
Lunch

What’s on? Think complimentary lunch, Roundtables, Retail Theatre, massages, makeovers and more! Make sure you make your way around the expo floor.

2018-03-01 2:10pm 2018-03-01 2:40pm Australia/Melbourne Inside Retail Live The evolving supply chain and why it may be retail’s biggest game changer MCEC Melbourne

2:10pm - 2:40pm
The evolving supply chain and why it may be retail’s biggest game changer

Bruce is responsible for future capacity and online fulfilment planning across the John Lewis National Distribution Network.

 

His talk will focus on:

  • Responding to the speed of change
  • Building an efficient and flexible solution
  • Planning for peak demand
  • Proposition – What is really important to online customers
  • Future challenges
2018-03-01 2:40pm 2018-03-01 3:10pm Australia/Melbourne Inside Retail Live PANEL: Same-day delivery in Australia: Making the ‘impossible’ possible MCEC Melbourne

2:40pm - 3:10pm
PANEL: Same-day delivery in Australia: Making the ‘impossible’ possible

What’s the state of play?

  • Talk about the who, what, where, how.
  • Who their courier partners are, what their offer is (same-day or 3-hour), where in Australia their service is supported and how (fulfil from store or warehouse, delivery to doorstep, drop-off location or parcel locker)
  • Is same-day delivery right for all products, all retailers?
  • Talk about what’s driving consumer demand for same-day delivery.
  • The rise of on-demand services in other areas like Netflix, customers’ leading increasingly busy lives, Amazon. It’s important to understand customer expectations in order to ensure the offering lives up to them.
  • What are the biggest obstacles and their solutions?
  • And much more!
2018-03-01 3:10pm 2018-03-01 3:40pm Australia/Melbourne Inside Retail Live Time for a break MCEC Melbourne

3:10pm - 3:40pm
Time for a break

Grab a coffee or a cheeky wine and chat with our exhibitors.

2018-03-01 3:40pm 2018-03-01 4:10pm Australia/Melbourne Inside Retail Live Building a retail culture for success MCEC Melbourne

3:40pm - 4:10pm
Building a retail culture for success

  • We will explore the mysteries of a retail culture and the power it has over your business success.
  • You will learn the essential steps in creating the ideal retail culture to achieve your strategy while we also explore lessons from the past.
  • You will also walk away with a clear idea of your role in creating the ideal retail culture and when an external consultant is needed.
  • We’ll finish with a comprehensive look at all the things you stand to gain by investing in culture.
2018-03-01 4:10pm 2018-03-01 4:40pm Australia/Melbourne Inside Retail Live PANEL: Increasing women in leadership roles MCEC Melbourne

4:10pm - 4:40pm
PANEL: Increasing women in leadership roles

The Credit Suisse did a 6-year study of companies making 10 billion or more in revenue and the ones that had at least one female leader on the board made 26% more than the other companies. Having a broader reflection in the workforce will increase ideas and solutions, and better business outcomes.

Panellists will discuss:

  • What brings them to the stage for this topic focused on creating inclusion and diversity?
  • How are you creating inclusive business environments that attract other women leaders?
  • What are the challenges you face attracting women to your businesses?
  • Do you have company goals based on inclusion and diversity?
  • Tell us a success story on this topic – translate what others (in the audience can do)
2018-03-01 4:40pm 2018-03-01 5:00pm Australia/Melbourne Inside Retail Live More resilient, adaptive and happier to boot: Getting the best out of your employees without burning them out MCEC Melbourne

4:40pm - 5:00pm
More resilient, adaptive and happier to boot: Getting the best out of your employees without burning them out

  • Why job satisfaction surveys are asking the wrong question
  • Why workplace wellness is the key to business success
  • The Three P’s needed for consistent High-Performance
  • Creating the workplace culture of the future that thinks, sells and delivers
5:00pm Australia/Melbourne Inside Retail Live GIVEAWAY $1000.00 MCEC Melbourne

5:00pm -
GIVEAWAY $1000.00

2018-03-01 7:00pm 2018-03-01 Australia/Melbourne Inside Retail Live 2018 Retailer Awards MCEC Melbourne

7:00pm -
2018 Retailer Awards

Join us at Melbourne Pavilion as we reveal the winners of the 2018 Inside Retail Retailer Awards. The annual event brings together the crème de la crème of the Australian retail industry for a night to network and, most importantly, celebrate our vibrant industry. To secure your ticket, visit retailerawards.com.au

Friday, March 2 – Day 3

2018-03-02 9:15am 2018-03-02 9:45am Australia/Melbourne Inside Retail Live Generation Z: The next wave of retail disruption MCEC Melbourne

9:15am - 9:45am
Generation Z: The next wave of retail disruption

Petah Marian is  Senior Editor at WGSN, the world’s leading trend authority for creative thinkers in more than 90 countries. In this session Petah will discuss about the Generation Z entering the workforce, their values and expectations that require more involvement from retailers. The strategies that you will need to implement to future-proof your business as this next generation of consumers begin to enter their prime spending years. Technologically powered, these values-driven shoppers require purpose beyond product and have ever-rising expectations around speed and convenience.

2018-03-02 9:45am 2018-03-02 10:30am Australia/Melbourne Inside Retail Live PANEL: What’s next? Hear from some of the industry’s top talent on what they’re doing now, to prepare for what’s next MCEC Melbourne

9:45am - 10:30am
PANEL: What’s next? Hear from some of the industry’s top talent on what they’re doing now, to prepare for what’s next

Hear from some of the industry’s top talent on what they’re doing now, to prepare for what’s next.

  • What are the key drivers of change in Australian retail?
  • Where are retailers investing now, to secure their future?
  • How will customers shop retail in the future?

 

2018-03-02 10:30am 2018-03-02 11:00am Australia/Melbourne Inside Retail Live Creating the future of commerce MCEC Melbourne

10:30am - 11:00am
Creating the future of commerce

Sterling Hawkins is a business leader, entrepreneur and investor living at the intersection of instore and online. He will talk about:

  • The ability to understand and apply key consumer, retail and technology trends driving what the future of commerce will look like
  • The secret sauce of Amazon’s approach to commerce and how to compete
  • Proof of emerging technologies having an impact and ROI in the market today via exclusive case studies including robots, artificial intelligence and 3D printing
  • A framework for approaching change leaving you free and at home with engaging with innovation
  • The insight and inspiration to invest in the right kinds of technologies to set your business up for future success.
2018-03-02 11:00am 2018-03-02 11:30am Australia/Melbourne Inside Retail Live Time for a break MCEC Melbourne

11:00am - 11:30am
Time for a break

Check out the Retail Theatre, Roundtables, exhibitors and more! Don’t forget to hit up the Food areas for some morning tea.

2018-03-02 11:30am 2018-03-02 11:55am Australia/Melbourne Inside Retail Live JD.COM’s CTO: Digital transformation of the retail industry MCEC Melbourne

11:30am - 11:55am
JD.COM’s CTO: Digital transformation of the retail industry

An outline of a transformation journey – success factors and lessons learned from a digital native’s perspective.

 

 

2018-03-02 11:55am 2018-03-02 12:15pm Australia/Melbourne Inside Retail Live Inspiration beyond Amazon for enhanced experience MCEC Melbourne

11:55am - 12:15pm
Inspiration beyond Amazon for enhanced experience

Case studies and examples outside Amazon for inspiration in 2018.

2018-03-02 12:15pm 2018-03-02 12:50pm Australia/Melbourne Inside Retail Live PANEL: Responsible retailing – business as a force for good MCEC Melbourne

12:15pm - 12:50pm
PANEL: Responsible retailing – business as a force for good

2018-03-02 12:50pm 2018-03-02 1:10pm Australia/Melbourne Inside Retail Live The future of retail is meaningful MCEC Melbourne

12:50pm - 1:10pm
The future of retail is meaningful

Drawing on exclusive interviews with notable performers, cutting edge insights from the fields of psychology and sociology along with tales from myth, the subject of meaning will be explored by Phill, offering a roadmap for how to manufacture a deep and resonant sense of meaning for your consumers.

 

In brief, your clients will love engaging with you when the following pillars of meaning are in play:

  • Connection – give them something to belong to
  • Contribution – help them to give to things they believe in
  • Challenges – challenge them and help them overcome their biggest challenges
  • Controlput them in the driver’s seat.
2018-03-02 1:10pm 2018-03-02 2:30pm Australia/Melbourne Inside Retail Live Lunch & Picthfest MCEC Melbourne

1:10pm - 2:30pm
Lunch & Picthfest

  • Picthfest : This year’s Pitchfest will showcase the latest in retail disruption. Help support the up-and-comers in the retail space, and have your say on the winning pitch for IRL2018.
  • Roundtables, Retail Theatre, massages, makeovers and more! Make sure you make your way around the expo floor.
2018-03-02 2:30pm 2018-03-02 2:50pm Australia/Melbourne Inside Retail Live TBA: Stay tuned MCEC Melbourne

2:30pm - 2:50pm
TBA: Stay tuned

2018-03-02 2:50pm 2018-03-02 3:15pm Australia/Melbourne Inside Retail Live China: unveiling the future of beauty and fashion shopping MCEC Melbourne

2:50pm - 3:15pm
China: unveiling the future of beauty and fashion shopping

2018-03-02 3:15pm 2018-03-02 3:50pm Australia/Melbourne Inside Retail Live China – the big opportunity MCEC Melbourne

3:15pm - 3:50pm
China – the big opportunity

This session will look at three different approaches of companies selling through China’s online market.

3:50pm Australia/Melbourne Inside Retail Live 3 x GIVEAWAY $1000.00 MCEC Melbourne

3:50pm -
3 x GIVEAWAY $1000.00