3 Days, Feb 28 - Mar 2, 2018 (MCEC)
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See you at Inside Retail Live 2018.
Day 1 29.03.2017

The Customer Journey

Affection, Engagement & Loyalty

Perfect for

Marketing, sales & customer management

First half | 09:00 - 12:30
The Customer Landscape

A good customer experience means you need to understand the customer better than they know themselves, en masse. How do you go beyond exceeding expectations?

Russel Howcroft’s presentation “The Time for Tactics is Over” will change current customer strategies and take the audience on a journey of discovery.

Expect
  • Key consumer demographics and trends
  • The future customer – motivations, desires, wants and needs
  • Customer experience beyond smiles per square meter
  • Customer acquisition: challenges and opportunities
Panel:
  • How do you best serve today’s ever-changing consumer?
  • How do you deliver the best possible customer experience?
Eloise-Monaghan_BW_600
Eloise Monaghan
Honey Birdette
Managing Director
tim-cokayne
Tim Cockayne
Total Tools Holdings Pty Ltd
CEO
russel-howcraft
Russel Howcroft
PwC
Chief Creative Officer
stephenyounane
Stephen Younane
Retail Prodigy Group, Nike Australia
CEO
elleroseby
Elle Roseby
Supré
General Manager
nati
Nati Harpaz
Octomedia
Chairman
danny
Danny Lattouf
POPAI ANZ
Board Director
johnvary
John Vary
John Lewis
Innovation Manager
Second half | 13:00 - 17:00
The Honeymoon Period | Keep the Spark Alive

Attracting new customers is only one step of the journey. It’s time to engage, convert and keep customers loyal – all whilst juggling the the most chaotic retail environment in human history.

What do you do to keep the spark alive, and keep customers loyal… or is loyalty dead?

Jon Bird shares what leading brands are doing to build bonds.

Expect
  • How to drive customer engagement
  • Event retailing, pop-ups and new forms of engagement
  • The modern store community
  • The personalisation revolution
  • Understanding the whole customer experience from online, omnichannel and store viewpoints
  • Loyalty is dead (no it’s not!) – a yin and yang of divergent views
Panel
  • How to create memorable brand experiences using ‘surprise and delight’.
  • Adapting to the new age of connected customers.
stevecox-bw
Steve Cox
Dymocks
Managing Director
andrewsmith
Andrew Smith
Telstra
Director of Retail Operations
gaurav-patni
Gaurav Patni
Convergytics
Global Executive Advisor
sandie
Sandie Overtveld
Zendesk APAC
Vice President Sales
euansutherland
Euan Sutherland
Supergroup PLC
Chief Executive Officer
daniel-mcmahon
Daniel McMahon
ThoughtWorks Retail Asia Pacific
Head
peter-ratcliffe
Peter Ratcliffe
Retail Apparel Group
Head of Digital
julia
Julie Stevanja
Stylerunner
Founder
2017 Top 50 People in e-commerce

Evening | 18:30 - 21:00

Come celebrate at our Top 50 People in e-commerce launch party. You’ll be celebrating with the biggest talents in the e-commerce industry from across the country, all competing for this distinguished accolade. Join us for drinks and canapes, whilst listening to some special guest speakers from the world of e-commerce. This is the perfect opportunity to network and meet providers, suppliers and retailers alike.

 

Day 2 30.03.2017

Retail Leadership, Management & Expansion

Culture, Crisis Management & Business Growth

Perfect for

Senior retail executives, leaders and owners.

First half | 09:00 - 12:30
Retail Management 3.0

Dynamic, agile businesses are shaking up the retail industry and driving change. Retailers need to adapt new models for innovative retail. With the offshore and automation revolution continuing, how are you managing expectation and future proofing your staff? Understand the next generation and learn how to drive sales with real time analytics.

Hear from Michael Norton, a Harvard Business School professor on how retailers can gain the trust of key stakeholders to increase both buying and buy-in.

Expect
  • The current retail management landscape
  • Leadership revolution
  • Utilising the millennial workforce
  • The world’s best retail workplaces: how and why they tick
  • Panel on staffing, marketplaces and management
Panel
  • What it takes to be a great retail CEO.
  • When is the right time to consider expansion?
jimfielding-new
Jim Fielding
Fox Television Group & Twentieth Century Fox Film
President of Consumer Products & Innovation
michael-norton
Michael Norton
Harvard Business School
Professor of Business Administration
peterwilkinson
Peter Wilkinson
Forever New
Chairman - Forever New
stefaan-leclair
Stefaan Le Clair
Berenike Global Fashion Management
Managing Director
johnschroder
John Schroder
Commercial Property Stockland
CEO
loujardin
Lou Jardin
SPAR
Managing Director
maxine-horne
Maxine Horne
Vita Group Limited
Chief Executive Officer
lana-hopkins
Lana Hopkins
Mon Purse
CEO and Founder
Second half | 13:00 - 17:00
Managing Crisis | The Next Retail Frontier

Your main competitor has just collapsed, a seemingly steadfast operation. Are you next? How will you adapt to industry crisis? Learn about what helps make your retail business a great place to work, and the many advantages large organisations enjoy when building great workplaces.

Hear from Steve Maraboli where he will explain how to maximise your growth and influence potential through understanding cognition, psychology and human behaviour.

Expect
  • Giants have fallen. What can we learn from their demise?
  • How do you manage crisis to create opportunity?
  • Saving an organisation from the brink- how to turn things around.
  • The ‘freakonomics’ of retail
  • Expansion, growth and the new retail frontier
Panel
  • How to manage a crisis… are you prepared?
  • Managing the challenges of an ever-changing workforce.
chadatipchutrakul
Chadatip Chutrakul
Siam Piwat Company Limited | Forbes Top 50
CEO
steve-m
Steve Maraboli
Bestselling Author
and Behavioral Scientist
dominique-lamb
Dominique Lamb
National Retail Association
CEO
adrianjones
Adrian Jones
Empirica Consulting
Director, Former CEO - APG & Co
zrinka
Zrinka Lovrencic
Great Place to Work Australia
Managing Director
stuart
Stuart Bennie
Impact Retailing
Consultant
michael-ellis
Michael Ellis
Vinomofo
Head of Culture
jason
Jason Betts
Herbert Smith Freehills
Partner
2017 Retailer Awards

Evening | 18:30 - 21:00

The Retailer Awards celebrates the best retail practices around Australia. Providing an unbiased and objective point of reference, Inside Retail and a team of judges score hundreds of entries across multiple categories to showcase the very best in retail.

The Retailer Awards will be held at The Westin Sydney Hotel.

Day 3 31.03.2017

Retail 2027

Disruption, Opportunity and Adaptation

Perfect for

Understanding where the retail industry is headed and plan and execute real strategies.

First half | 09:00 - 12:30
Disruption and future Scenarios

We cannot use the enormous change of the past 10 years as a precedent for the next decade. We must think far more imaginatively. In a rapidly changing world, the need to explore and experiment to create new ways of customer shopping is vital. How well are you prepared?

Global futurist and innovation strategist Anders Sörman-Nilsson will present ways to help leaders decode trends, decipher what is next and turn provocative questions intro provocative strategies.

Expect
  • Future setting, envisioning the future of retail
  • Disruption – upcoming business that are changing the game
  • Pitch Fest – You vote on the newest upcoming retail ideas
  • How are companies currently dealing with the future
  • How to steer a legacy company into the future
Panel
  • How to prepare for next generation retail.
PaulGreenburg-515x600
Paul Greenberg
NORA
Founder and Executive Chairman
anders
Anders Sörman-Nilsson
Global futurist
& innovation strategist
jerrymacy
Jerry Macey
Commonwealth Bank
National Manager - Retail Industry ; Executive Manager - Industry Insights
launainman
Launa Inman
Commonwealth Bank
Non-Executive Director
_photo
Paul Harapin
Domo
VP & GM, Asia Pacific & Japan
kate
Kate Morris
Adorebeauty.com.au
CEO & Founder
chow
Ky Chow
Sky Business
Journalist
kate
Kate Box
Facebook
Local Head of Retail
Second half | 15:30 - 16:00
The Future is Here

Virtual reality hit the mainstream last year, the technology enabling brands to tell new interspatial, interactive stories in virtual stores.

David Francis, from augmented-reality app Zappar, will talk about “AR+VR: 100 Million Reasons Why They Matter to Retail”.

Expect
  • Practical steps to take for your retail business
  • The Future of products and services
  • The Tech Circus Extravaganza
Panel
  • Connecting with consumers 2027
jon-bird
Jon Bird
Labstore Global
Managing Director
scott
Scott Emmons
Neiman Marcus
Head of Innovation Lab
meganquinn
Megan Quinn
ZipPay
Non-Executive Director
john-elliot
John Elliot
TOMS Australia & New Zealand
Managing Director
david
David Francis
Zappar
Head of Sales - APAC
stuart
Stuart O’Neill
SAP Hybris
Head of Business ANZ

2017 Attendees