Full Schedule

Wednesday, Feb 28 – Day 1

2018-02-28 9:15am 2018-02-28 9:20am Australia/Melbourne Inside Retail Live Opening address MCEC Melbourne

9:15am - 9:20am
Opening address

2018-02-28 9:20am 2018-02-28 10:00am Australia/Melbourne Inside Retail Live Retail 2018: State of Play MCEC Melbourne

9:20am - 10:00am
Retail 2018: State of Play

Hear the former Myer, Woolworths and Edcon boss talk global retail influences and best practice. Find out how Australian retailers compare and what leaders need to know about the ever-changing retail world.

2018-02-28 10:00am 2018-02-28 10:30am Australia/Melbourne Inside Retail Live PANEL: How to survive the subdued trading environment MCEC Melbourne

10:00am - 10:30am
PANEL: How to survive the subdued trading environment

  • What’s weighing on discretionary spending among consumers?
  • What’s going to happen to the labour market over the next 12 months that may strengthen consumer sentiment?
  • How are retailers responding to the economic environment – pricing/discounting etc?
  • International entrants – is this the new normal?
  • How can a retail business win among the “difficult trading conditions”.
2018-02-28 10:30am 2018-02-28 10:45am Australia/Melbourne Inside Retail Live JD.com – Retail as service MCEC Melbourne

10:30am - 10:45am
JD.com – Retail as service

Hear about the e-commerce giant’s international strategy from the person responsible for it, and what the business hopes to bring to Australian retail.

2018-02-28 10:55am 2018-02-28 11:25am Australia/Melbourne Inside Retail Live Time for a break! MCEC Melbourne

10:55am - 11:25am
Time for a break!

Check out the Retail Theatre, Roundtables, exhibitors and more! Don’t forget to hit up the Food areas for some morning tea.

2018-02-28 11:25am 2018-02-28 11:40am Australia/Melbourne Inside Retail Live Innovation in retail MCEC Melbourne

11:25am - 11:40am
Innovation in retail

What is innovation and how has it changed in Australian retail over the last year? Jerry will pinpoint what aspects retailers should focus on in the year ahead and discuss how to become a more innovative organisation. He will also answer the question: who is innovating well?

2018-02-28 11:40am 2018-02-28 12:10pm Australia/Melbourne Inside Retail Live PANEL: Retail disruption – who, what and when MCEC Melbourne

11:40am - 12:10pm
PANEL: Retail disruption – who, what and when

How will disruption impact retail?
Who are the disruptors?
What sets them apart?

2018-02-28 12:15pm 2018-02-28 12:40pm Australia/Melbourne Inside Retail Live Top 3 lessons from a leading US retailer MCEC Melbourne

12:15pm - 12:40pm
Top 3 lessons from a leading US retailer

Revlon’s new CTO will discuss:

  • Understanding the key points in evaluating new customer technologies
  • Immersive and engaging technologies that support omni-channel
  • Examples of where retail is integrating RFID, IoT and social platforms for shopping
  • Building a digital enablement investment technology portfolio
  • Organising for a culture of technology innovation
2018-02-28 12:40pm 2018-02-28 2:00pm Australia/Melbourne Inside Retail Live Lunch MCEC Melbourne

12:40pm - 2:00pm
Lunch

What’s on? Think complimentary lunch, Roundtables, Retail Theatre, massages, makeovers and more! Make sure you make your way around the expo floor.

2018-02-28 2:00pm 2018-02-28 2:25pm Australia/Melbourne Inside Retail Live It’s a REALLY bad time to be boring MCEC Melbourne

2:00pm - 2:25pm
It’s a REALLY bad time to be boring

Steven Dennis was the chief strategy officer of Sears. He now consults retail and luxury brands on growth strategy and writes for Forbes about retail in the modern era, often lamenting the fall of department stores in the US.

 

This session will focus on:

  • Why physical retail is not dead, but definitely different
  • The future of retail will not be evenly distributed; what does that mean for you?
  • A few inconvenient truths about e-commerce
  • Why out-Amazoning Amazon won’t work
  • 7 steps to creating a more remarkable customer experience.
2018-02-28 2:25pm 2018-02-28 3:00pm Australia/Melbourne Inside Retail Live PANEL: Is the marketplace boom sustainable? MCEC Melbourne

2:25pm - 3:00pm
PANEL: Is the marketplace boom sustainable?

In recent years, more and more retailers have signed up to sell through marketplaces. Now they’re launching their own. Has this led to an oversupply of marketplaces? If so, what does that mean for marketplaces, retailers and the brands that supply them?

2018-02-28 3:00pm 2018-02-28 3:20pm Australia/Melbourne Inside Retail Live Fireside chat with Phillip Scala, Fusion Retail Brands MCEC Melbourne

3:00pm - 3:20pm
Fireside chat with Phillip Scala, Fusion Retail Brands

Phil has been integral in taking Fusion Retail Brands into a new phase of growth, culminating in its acquisition by Australia’s leading footwear company Munro Footwear Group in 2016-17.

2018-02-28 3:20pm 2018-02-28 3:50pm Australia/Melbourne Inside Retail Live Time for a break MCEC Melbourne

3:20pm - 3:50pm
Time for a break

Grab a coffee or a cheeky wine and chat with our exhibitors.

2018-02-28 3:55pm 2018-02-28 4:40pm Australia/Melbourne Inside Retail Live Channel management MCEC Melbourne

3:55pm - 4:40pm
Channel management

– How international’s ‘traditional’ scale model happened
– The mess that causes when you try to go direct internationally
– The major players…
– The common problems…
– The common opportunities.

2018-02-28 4:20pm 2018-02-28 4:40pm Australia/Melbourne Inside Retail Live The future of work MCEC Melbourne

4:20pm - 4:40pm
The future of work

Building the skills required for the new world of work.

2018-02-28 7:00pm 2018-02-28 11:30pm Australia/Melbourne Inside Retail Live INVITE ONLY: 2018 Top 50 in E-commerce Launch Party MCEC Melbourne

7:00pm - 11:30pm
INVITE ONLY: 2018 Top 50 in E-commerce Launch Party

Internet Retailing’s Top 50 launch party celebrates the annual Top 50 People in E-Commerce report, recognising the biggest and brightest talents in Australia’s e-commerce industry.

Please contact [email protected] if you are interested in attending the Top 50 in eCommerce Launch Party.

Thursday, March 1 – Day 2

09:15am 09:45 Australia/Melbourne Inside Retail Live Don’t trust the consumer MCEC Melbourne

09:15am - 09:45
Don’t trust the consumer

Adam kicks off the day by sharing his thoughts on why putting the consumer at the heart of your business is wrong.

 

Expect to find out:

  • Why the obsession with consumer understanding may be limiting growth
  • Can you humanise a business with robots?
  • Why making it hard for the consumer is a good thing
  • There’s a better way.
09:45am 10:10am Australia/Melbourne Inside Retail Live TBA: Stay tuned! MCEC Melbourne

09:45am - 10:10am
TBA: Stay tuned!

10:10am 10:35am Australia/Melbourne Inside Retail Live Building cultural capital MCEC Melbourne

10:10am - 10:35am
Building cultural capital

  • Beyond obsession, Customer Empathy as a business priority
  • The importance and role of conspicuous creativity
  • Just what entails a valuable and differentiated experience at retail
  • The resurgence of the experience economy and the measure of experience as a business metric
  • How building cultural capital through creativity delivers commercial advantage.
2018-03-01 10:35am 2018-03-01 10:55am Australia/Melbourne Inside Retail Live TBA: Stay tuned MCEC Melbourne

10:35am - 10:55am
TBA: Stay tuned

2018-03-01 11:00am 2018-03-01 11:30am Australia/Melbourne Inside Retail Live Time for a break MCEC Melbourne

11:00am - 11:30am
Time for a break

Check out the Retail Theatre, Roundtables, exhibitors and more! Don’t forget to hit up the Food areas for some morning tea.

2018-03-01 11:30am 2018-03-01 11:50am Australia/Melbourne Inside Retail Live Human-driven personalisation doesn’t scale MCEC Melbourne

11:30am - 11:50am
Human-driven personalisation doesn’t scale

In this keynote global Emarsys CMO Allen Nance will explore how data science, machine learning, and artificial intelligence will revolutionise the marketer’s role leading to what he describes as a creative renaissance. The keynote is actionable and tangible. Real-world examples, not fancy algorithms.

2018-03-01 11:50am 2018-03-01 12:20pm Australia/Melbourne Inside Retail Live PANEL: Marketing for sustained brand growth – the balancing act between local and national marketing MCEC Melbourne

11:50am - 12:20pm
PANEL: Marketing for sustained brand growth – the balancing act between local and national marketing

Marketing’s role in driving brand growth
The importance of growing brand awareness at the national level
How local store marketing drives top-line results
What marketing can’t fix – the importance of customer experience
What’s the right balance between national and local spend?

2018-03-01 12:20pm 2018-03-01 12:40pm Australia/Melbourne Inside Retail Live Converting followers to dollars MCEC Melbourne

12:20pm - 12:40pm
Converting followers to dollars

2018-03-01 12:40pm 2018-03-01 2:00pm Australia/Melbourne Inside Retail Live Lunch MCEC Melbourne

12:40pm - 2:00pm
Lunch

What’s on? Think complimentary lunch, Roundtables, Retail Theatre, massages, makeovers and more! Make sure you make your way around the expo floor.

2018-03-01 2:00pm 2018-03-01 2:30pm Australia/Melbourne Inside Retail Live The evolving supply chain and why it may be retail’s biggest game changer MCEC Melbourne

2:00pm - 2:30pm
The evolving supply chain and why it may be retail’s biggest game changer

Bruce is responsible for future capacity and online fulfilment planning across the John Lewis National Distribution Network.

 

His talk will focus on:

  • Responding to the speed of change
  • Building an efficient and flexible solution
  • Planning for peak demand
  • Proposition – What is really important to online customers
  • Future challenges
2018-03-01 2:30pm 2018-03-01 3:00pm Australia/Melbourne Inside Retail Live PANEL: Same-day delivery in Australia: Making the ‘impossible’ possible MCEC Melbourne

2:30pm - 3:00pm
PANEL: Same-day delivery in Australia: Making the ‘impossible’ possible

What’s the state of play?

  • Talk about the who, what, where, how.
  • Who their courier partners are, what their offer is (same-day or 3-hour), where in Australia their service is supported and how (fulfil from store or warehouse, delivery to doorstep, drop-off location or parcel locker)
  • Is same-day delivery right for all products, all retailers?
  • Talk about what’s driving consumer demand for same-day delivery.
  • The rise of on-demand services in other areas like Netflix, customers’ leading increasingly busy lives, Amazon. It’s important to understand customer expectations in order to ensure the offering lives up to them.
  • What are the biggest obstacles and their solutions?
  • And much more!
2018-03-01 3:00pm 2018-03-01 3:30pm Australia/Melbourne Inside Retail Live Time for a break MCEC Melbourne

3:00pm - 3:30pm
Time for a break

Grab a coffee or a cheeky wine and chat with our exhibitors.

2018-03-01 3:30pm 2018-03-01 4:00pm Australia/Melbourne Inside Retail Live Building a retail culture for success MCEC Melbourne

3:30pm - 4:00pm
Building a retail culture for success

  • The power of culture
  • D.A.P.T. – the steps to creating a retail culture
  • Aligning culture to strategy
  • The do’s and dont’s culture in retail
  • Reaping the rewards of an aligned retail culture
2018-03-01 4:00pm 2018-03-01 4:30pm Australia/Melbourne Inside Retail Live PANEL: Increasing women in leadership roles MCEC Melbourne

4:00pm - 4:30pm
PANEL: Increasing women in leadership roles

The Credit Suisse did a 6 year study of companies making 10 billion or more in revenue and the ones the had a least one female leader on the board made 26% more than the other companies. Having a broader reflection in the workforce will increase ideas and solutions, and better business outcomes.

 

Panellists will discuss:
1. What brings them to the stage for this topic focused on creating inclusion and diversity?
2. How are you creating inclusive business environments that attract other women leaders?
3. What are the challenges you face attracting women to your businesses?
4. Do you have company goals based on inclusion and diversity?
5. Tell us a success story on this topic – translate what others (in the audience can do)

2018-03-01 4:30pm 2018-03-01 4:50pm Australia/Melbourne Inside Retail Live Why looking after your employees cognitive health matters for better customer service and talent retention MCEC Melbourne

4:30pm - 4:50pm
Why looking after your employees cognitive health matters for better customer service and talent retention

2018-03-01 7:00pm 2018-03-01 Australia/Melbourne Inside Retail Live 2018 Retailer Awards MCEC Melbourne

7:00pm -
2018 Retailer Awards

Join us at Melbourne Pavilion as we reveal the winners of the 2018 Inside Retail Retailer Awards. The annual event brings together the crème de la crème of the Australian retail industry for a night to network and, most importantly, celebrate our vibrant industry. To secure your ticket, visit retailerawards.com.au

Friday, March 2 – Day 3

2018-03-02 9:15am 2018-03-02 9:45am Australia/Melbourne Inside Retail Live A glimpse at the future of retail MCEC Melbourne

9:15am - 9:45am
A glimpse at the future of retail

2018-03-02 9:50am 2018-03-02 10:30am Australia/Melbourne Inside Retail Live PANEL: Retail heavy weights tackle retail’s biggest questions MCEC Melbourne

9:50am - 10:30am
PANEL: Retail heavy weights tackle retail’s biggest questions

A panel discussion that provides a view from the top.

  • What are the key drivers of change in Australian retail?
  • Where are the key investment opportunities to secure future growth?
  • How can retailers leverage inter-channel competitiveness?
  • How can retailers balance investments across supply and demand channels to better serve future customers?
2018-03-02 10:35am 2018-03-02 11:00am Australia/Melbourne Inside Retail Live Creating the future of commerce MCEC Melbourne

10:35am - 11:00am
Creating the future of commerce

Sterling Hawkins is a business leader, entrepreneur and investor living at the intersection of instore and online. He will talk about:

  • The ability to understand and apply key consumer, retail and technology trends driving what the future of commerce will look like
  • The secret sauce of Amazon’s approach to commerce and how to compete
  • Proof of emerging technologies having an impact and ROI in the market today via exclusive case studies including robots, artificial intelligence and 3D printing
  • A framework for approaching change leaving you free and at home with engaging with innovation
  • The insight and inspiration to invest in the right kinds of technologies to set your business up for future success.
2018-03-02 11:00am 2018-03-02 11:30am Australia/Melbourne Inside Retail Live Time for a break MCEC Melbourne

11:00am - 11:30am
Time for a break

Check out the Retail Theatre, Roundtables, exhibitors and more! Don’t forget to hit up the Food areas for some morning tea.

2018-03-02 11:30am 2018-03-02 11:45am Australia/Melbourne Inside Retail Live JD.com’s CTO talks tech, automation and drones MCEC Melbourne

11:30am - 11:45am
JD.com’s CTO talks tech, automation and drones

2018-03-02 11:45am 2018-03-02 12:05am Australia/Melbourne Inside Retail Live Inspiration beyond Amazon for enhanced experience MCEC Melbourne

11:45am - 12:05am
Inspiration beyond Amazon for enhanced experience

Case studies and examples outside Amazon for inspiration in 2018.

2018-03-02 12:05pm 2018-03-02 12:35pm Australia/Melbourne Inside Retail Live PANEL: Balancing profit and purpose – business as a force for good MCEC Melbourne

12:05pm - 12:35pm
PANEL: Balancing profit and purpose – business as a force for good

2018-03-02 12:35 2018-03-02 12:55 Australia/Melbourne Inside Retail Live Creating meaningful brands MCEC Melbourne

12:35 - 12:55
Creating meaningful brands

Phill works alongside brands like Microsoft, Universal Music and ING as a speaker, facilitator and social impact strategist and has been described as ‘The Meaning Maker’ – a unique professional who creates new paths for the next generation of leaders and entrepreneurs. His authentic approach evokes complete engagement and mixes real world case studies, behavioural science, his own experiences and tales from ancient myth.

2018-03-02 1:00pm 2018-03-02 2:00pm Australia/Melbourne Inside Retail Live Lunch MCEC Melbourne

1:00pm - 2:00pm
Lunch

What’s on? Think complimentary lunch, Roundtables, Retail Theatre, massages, makeovers and more! Make sure you make your way around the expo floor.

2018-03-02 2:00pm 2018-03-02 2:35pm Australia/Melbourne Inside Retail Live Pitchfest MCEC Melbourne

2:00pm - 2:35pm
Pitchfest

This year’s Pitchfest will showcase the latest in retail disruption. Help support the up-and-comers in the retail space, and have your say on the winning pitch for IRL2018.

2018-03-02 2:35pm 2018-03-02 3:10pm Australia/Melbourne Inside Retail Live China – the big opportunity MCEC Melbourne

2:35pm - 3:10pm
China – the big opportunity

This session will look at three different approaches of companies selling through China’s online market.