Round Tables

Round Tables are an opportunity to hear from leaders and experts in an intimate environment on diverse topics relating to best practice, leadership, marketing, management, technology and innovation. Each Round Table will run for 45 minutes and will take place daily during the lunch breaks. Each table is limited to 10 participants who are carefully selected and invited by sponsors of the Round Table.

Round Tables are exclusive to retailers only and an expression of interest is required to be considered for a Round Table. Please note, you must be registered to attend Inside Retail LIVE for the particular day to express your interest and be considered for your session(s) of interest.

See the full schedule of Round Table sessions below - timings are subject to change:

12:50PM – 1:35PM

AI and Machine Learning can be powerful tools for retailers looking to innovate and personalise customer experiences without increasing costs. Retailers embracing AI and Machine Learning will have an edge that allows them to be able to accurately predict demand, anticipate customer behaviour and provide personalised product recommendations based on data about each customer’s unique interests and buying propensity.

In this Round Table session, get practical tips and hear real world examples of how retailers are taking advantage of AI and Machine Learning to scale and take their Omnichannel CX to the next level.

Presented by Rod Moynihan - Director of Sales ANZ, Zendesk

Rod Moynihan's LinkedIn Profile

Hosted by Zendesk

The rise in eCommerce purchases presents significant risk of financial loss from fraud and disputed payments with Card Not present (CNP) fraud now counting for 78% of all payment related fraud in Australia. At this Round Table discussion, Giselle Lindley - ACI Worldwide Principal Fraud Consultant, APAC region will share current fraud trends and strategies.

Presented by Giselle Lindley - Principal Fraud Consultant, APAC, ACI Worldwide

Giselle Lindley's LinkedIn Profile

Hosted by ACI Worldwide

Digitising the in-store experience is paramount for retailers to remain relevant to how consumers want to shop. With online sales growing at a rate far beyond bricks and mortar, retailers need to unify the various mediums and harness the online benefits, both to themselves and consumers, for the physical space.

Presented by Dion Appel - Head of Revenue, Openpay

Dion Appel's LinkedIn Profile

Hosted by Openpay

Synopsis to be released shortly

Presented by Nati Harpaz - CEO, Catch Group

Nati Harpaz's LinkedIn Profile

Hosted by Teleportivity (Powered by Worker Clicks)

12:55PM – 1:40PM

Today, the pace of change is faster than ever before. Every day, new technologies promise to open new possibilities. How will you evolve your brand? Who will you become? What will take your company from today to tomorrow?

Presented by Petah Marian - Senior Editor, WGSN Insight

Petah Marian's LinkedIn Profile

Hosted by WGSN

Christine will be chairing a conversation around how successful retailers like Walmart and Toys R Us are using modern learning tools to increase sales and reduce losses through motivated and engaged employees. Come and explore how gamification and adaptive microlearning can empower your team to work smarter, safer and deliver top notch customer service. Pull up a chair!

Presented by Christine Tutssel - Co-Founder, Axonify

Christine Tutssel's LinkedIn Profile

Hosted by Axonify | Capability Group

The retail industry has always been on the forefront of maximising the use of data and AI to make decisions regarding customers. So how can we use AI to drive efficiency and improved decision-making around people, starting with recruitment?

Most retailers face challenges of high staff turnover, high volumes of applications and increasing pressure to improve their candidate experience and reduce time to hire. This session will deep dive into how AI and data-driven tools can be applied to solve these challenges and help people leaders make better hiring decisions.

Presented by Barbara Hyman - Current CEO, PredictiveHire, Former EGM People & Culture, REA Group & Former Head of Marketing & HR, The Boston Consulting Group

Barbara Hyman's LinkedIn Profile

Hosted by PredictiveHire

Property might not be the most glamorous facet of your retail brand but it is one of its biggest costs. Join Rob to discuss what tools you need to improve your position with landlords and level the property playing field.

Rob has spent the last 45 years in the retail world from manufacturing and wholesaling to retailing and now consulting for a number of aspirational brands including Nespresso, Seafolly, Lululemon, kikki.K, and R.M. Williams.

Presented by Rob Hartman - Managing Director, Stenton

Rob Hartman's LinkedIn Profile

Hosted by Stenton

1:15PM – 2:00PM

  • How would you rank as a remarkable retailer? Discover how the best retailers differentiate themselves.
  • Do you have the right ideas, plan, capacity, knowledge and skills to bring your plan to reality?
  • What gets in the way of you being remarkable? Learn how to overcome organisational drag and orthodoxy.

Presented by Michael Ford - CEO, Steinhoff Asia Pacific, Former CEO of The Good Guys, and 2015 Retail CEO of the Year & Rob Willey - Managing Partner, The ROIG Group

Michael Ford x The ROIG Group

Roby Willey's LinkedIn Profile

Hosted by The ROIG Group

90% of customers are willing to pay more for a product with a positive customer experience (CX). The link between CX strategy and CX delivery is your frontline retail teams. How do you turn these teams into brand champions? Join MYOB to talk about connecting your people to your brand, and ultimately to your customers.

Presented by Ben Lemon – Head of Group Brand and Communications, MYOB

Ben Lemon's LinkedIn Profile

Hosted by MYOB PayGlobal

Another view of sustainability, is describing maker and consumer practices as becoming more responsible around environmental impact. This means what affect is your product having on the environment from the procurement of materials, during production and design, through to end of life use - poster consumer.

We’ll give you a summarised understanding of how responsible fashion is developing in the marketplace, who your consumer is and what manufacturing or new systems processes are happening in Australia. The good news is, there’s a growing market to look for resources and available product. Plus what is the difference between ethical VS sustainable.

Presented by Camille Reed - Designer + Consultant, BY MILI

Camille Reed's LinkedIn Profile

Hosted by BY MILI

Data has fast become one of the most valuable commodities. Retailers have the opportunity to provide themselves with access to multiple data points for each customer. It’s not just about collecting data, retailers need to connect all the points together, derive insights and activate optimisation tactics accordingly.

Presented by Dion Appel - Head of Revenue, Openpay

Dion Appel's LinkedIn Profile

Hosted by Openpay

Interested in hosting a round table? Contact us or check out the sponsorship options section of the website.